We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (20)
4 Stars (2)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
18 Apr 2018 05:35
I received the correct products I ordered and the store is really communicative and accomodating. My sister and I are very happy with our new toys. I definitely recommend this seller.
9 Apr 2018 08:16
24 Mar 2018 17:29
ооооооооооооооочень long, two months went more, exquisite simple
22 Mar 2018 13:28
Yoyo is a little uneven and the hub stack bearings are rough. But for the price, it is great!
19 Mar 2018 23:22
yoyo super good quality free and fast shipping.
18 Mar 2018 10:31
fast arrived son satisfied, good condition
17 Mar 2018 09:22
many thanks my hot free
16 Mar 2018 18:23
great store, nice deal
27 Feb 2018 05:42
The bearing literally fell apart and one of the Hubstacks didn't spin at all. But in the end i got a full refund. If i wouldn't have got a B-Model, I'd probably would have liked it because otherwise the construction seemed pretty good.
15 Feb 2018 06:32
17 gunde arrived perfectly guzel manf
15 Feb 2018 05:24
13 Feb 2018 08:55
7 Feb 2018 22:41
Really cool looking. I gave it 4 stars because it does not say that is unresponsive.
3 Feb 2018 11:09
rugged and good yoyo
31 Jan 2018 04:22
26 Jan 2018 11:49
Great store, kind, very good communication! ALL products are really excellent, superior quality! All family is very happy! Buy with confidence, 100% recommended!
20 Jan 2018 07:23
17 Jan 2018 23:30
excellent quality. month expected smoothly order
3 Jan 2018 00:30
great yoyo-142. my son loves it.
2 Jan 2018 07:25
ok-4008 store-100 matches set
1 Jan 2018 23:50
31 Dec 2017 23:19
thank you so much store, very responsible. put one заказала попросила 2 blue and orange. has performed request. toy good.
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